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Shipping and Delivery FAQ's
FLAT RATE SHIPPING
Flat rate shipping is $5.90 nationwide (or $9.50 for rural). Order as many products as you like without paying anything extra for shipping. The only exceptions are plants and fragile or oversize products (like handmade pottery and coffee table books), which have their own rates.
For $2 you can upgrade to signature required. Well worth it for anything valuable or limited edition that can't be replaced. Choosing signature required gives both of us the ability to claim if anything goes wrong with the courier. Signature required is flat rate $7.90 nationwide (or $12.50 for rural).
IN STOCK, READY TO SHIP
Everything showing in stock online, is in stock right here, right now, in Auckland NZ, ready to ship. No drop shipping from other countries. No delays.
SHIPPING EVERY DAY
Orders ship every week-day, Monday to Friday (except plants which only ship Mondays and Tuesdays). For everything else, order before 7pm Sunday through Thursday, and your order will normally be packed and on the courier the next morning. Zoom zoom! We do ship on Saturdays also when we can, however can't always guarantee a Friday order will ship on a Saturday.
Normal delivery is 1 to 2 working days. Some regions can take longer, 3 to 4 working days is normally the longest wait, depending on where you're based (I'm based in Auckland). Keep in mind covid and extreme weather can both cause delays.
"Anna was brilliant. Order placed and sent the next day. Received in awesome packaging. Couldn’t ask for more... will definitely use you again and again and again. Highly recommend." Scott Guthrie
"I can’t recommend love that leaf highly enough. I’ve bought a couple of times so far and on both occasions Anna has been more helpful than I could possibly wish for. 5 stars! Don’t hesitate to order from Love That Leaf. Excellent service and super fast delivery." Rob Gordon
Why choose to buy from Love That Leaf?
YOU'RE SUPPORTING LOCAL
When you buy from me you're supporting a local, small, family business. Love That Leaf is a registered NZ business, based in Auckland.
IN STOCK NOW + NEXT DAY DISPATCH
You'll also get your goodies super fast. Everything showing in stock on the website is right here, in stock, ready to ship to you. I ship daily, Monday to Friday. If you order by 8pm Sunday through Thursday, your order will be normally be on the courier at 8am the next morning. Zoom zoom!
I'LL PUT IT RIGHT + CONSUMER GUARANTEES ACT
I stand by everything I sell and will always help put right anything that goes wrong. When you choose to buy from a registered NZ business (like me), you're also covered by the Consumer Guarantees Act, unlike overseas purchases or private sales, where you can end up stuck with no rights if anything arrives damaged or stops working.
I won't go AWOL on you. I'm here for support and advice anytime. I'm very happy to help, even if you haven't bought from me yet. A lot of lovely people helped me along my plant journey, and I want to pay it forward. Please don't hesitate to ask for help.
"Super impressed with this business. Something that is lost nowadays, is customer service. This however is not the case with Anna from “Love that Leaf”. Very happy with my purchase, very happy with the product information provided and very happy with the quick shipping and great packaging. Thanks!" Melayna Anderson
"By far the best customer care I've had in a long time. Website is such a wealth of information and the email with instructions for use after my purchase was fantastic. The pipette for measuring the correct amount was such a great inclusion, and the personalised message on the package was very cool. Definitely my go to shop for plant supplies now. Thanks Love That Leaf! A+++" Karyn Wilson