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Shipping and Delivery

shipping faqs for love that leaf

Shipping and delivery FAQ's 

 

When do orders WITHOUT plants ship?


Sunday to Thursday:
Order by 7pm and your order will normally ship the next morning. Zoom zoom!

Friday, Saturday & Sunday: Orders ship on Monday (or the next working day if Monday is a public holiday).

We try to offer Saturday shipping as often as we can, so Friday orders placed by 7pm will sometimes leave on Saturday, however I can't always guarantee this as it depends on our courier's schedule.

  

What if I ordered both plants and hardware?


Orders without plants ship the same or next working day, and your plant will ship the following Monday or Tuesday. If we can, we'll ship everything together, and discount your shipping since it saves an extra parcel. If we can do that you'll get a refund for the discounted shipping after you order. 

 

What's the normal delivery time?


Normal delivery is 1 to 2 working days after your order leaves.
Add 1 to 2 days for rural or remote regions. Keep in mind covid and extreme weather can both cause delays.

 

How much is shipping?


Some items need special shipping. These are our normal rates below.

 

What are the shipping rates for hardware? (orders without plants) 


Anywhere in NZ, non-signature (permission to leave)

$5.90 for standard or $9.50 for rural 

These are the non-signature rates, meaning the courier has permission to leave your parcel without getting a signature. Plants and fragile products have different rates (below). 

When you combine plants & hardware in the same order shipping rates will combine (as plants usually ship separately to hardware). If I can send your items together I'll discount your shipping and ship together.

 

Anywhere in NZ, signature required 

$7.90 for standard + signature required 

Signature required adds $2. Both the couriers and Love That Leaf are not liable for stolen, damaged or lost items after they have been delivered. Please select Signature Required for peace of mind, especially when purchasing high value, limited edition or limited stock items that can't be replaced. 

 

What are the shipping rates for plants? 

 

Plant rates vary based on region, standard, rural, or signature required. Plant shipping rates are worked out when you checkout, starting from $4. 


What are the shipping rates for fragile products?


Fragile rates - for items like handmade pottery and oversize or heavy items like coffee table books - start from $10 per item for the North Island and $12 for the South Island, but can vary 
depending on product type, size and region. Add to cart and the website will calculate fragile shipping for you once you've entered your address. 

 

Where can you deliver to?


To any physical delivery address in New Zealand, not to a PO Box. Make sure to give an address where someone will be there during normal work hours (Monday to Friday 8 to 5).

Choose signature required for peace of mind, as once your parcel's been delivered, neither the couriers or Love That Leaf are liable for parcels that are stolen, damaged or lost after delivery.


My parcel says it's delivered, but I can't find it!


Things do go wrong sometimes. Luckily it's very uncommon. Before you panic, first ask your neighbours, look in your letterbox, and have a really good look around your property in case the driver left it somewhere clever out of sight.

The next step is to call your local courier depot as soon as possible. They can usually call the driver while you wait and ask if they recall where they left it. If you have no luck, let me know and I'll see what I can do to help. 

Keep in mind if you didn't choose signature required, that gives the driver permission to leave your parcel if you're not home. Once it's been delivered, they've done their job, and both the courier and Love That Leaf are not liable for parcels that are stolen, damaged or lost after delivery.

If you can't find it, the courier company won't take responsibility unless you chose signature required, provided they can't provide a signature as proof of delivery. However please let me know anyway, as I can request GPS proof of delivery to check they delivered it to the correct address.

However if something does go wrong, please don't assume I will send your order again for free. I can do that if the courier company accepts responsibility. Unless you know somewhere will be at the address during normal working hours, please always choose signature required for peace of mind. This is even more important for limited edition, high value, or limited stock items that may not be able to be replaced.

 

Do you offer click and collect?


For now, I'm online only, but hoping to offer 
our Auckland customers click and collect soon.  

  

Where are you based?


Love That Leaf is based in One Tree Hill, in Central Auckland, New Zealand. 

 

Do you have a store?


Not yet, but retail premises coming soon. Just need to get past all this covid
uncertainty first and see how things settle after that. I do the occasional pop-up store and have stands at plant expos.