Shipping updates for this week
NON-PLANT ORDERS: Order by 8pm Monday to Thursday and your order will ship the next morning. Order by 2pm on Friday for same-day dispatch. Weekend orders, and orders placed after 2pm Friday, ship on Monday. PLANT ORDERS: Shipping Monday and Tuesday only this week. Plant orders placed Tues to Sun ship on Monday. MIXED ORDERS: Your non-plant items will ship the same or next working day, and your plant will ship the following Monday or Tuesday.
Are you open over the holidays?
Yes! We're staying local for the holidays so decided to stay open throughout for you and your plants. You can order anytime, any day as usual. Just note the shipping dates and cut-offs below to match when the couriers are operating.
*If any dates change they will be updated above under Shipping updates for this week*
Orders WITHOUT plants:
Couriers closed Fri 1st to Mon 4th Jan
Order by 8pm Mon 4th for shipping Tues 5th
Same or next day shipping as normal from Wed 6th onwards
Orders WITH plants:
Last plant shipping day for 2020: Mon 21st Dec (order by 8pm Sun 20th)
First plant shipping day for 2021: Tues 5th Jan (order up to 8pm Mon 4th)
How do you package your plants?
I send your precious plant with great care. Having ordered from other online plant stores, and received some upsetting deliveries, this is hugely important to me!
Have you seen those fancy-pants specialist plant shipping boxes? Those tall boxes where your plant is securely in his little protective insert inside? Yep, those. I got you covered.
Non-planty orders will be safely packaged using minimum plastic as much as we can, in recyclable or compostable packaging wherever possible. Fragile items are very carefully packed with extra layers of padding and protection.
What's the normal delivery time for plants?
Normal delivery time once a plant has shipped, is 1 to 3 working days. Plants only ship on Mondays and Tuesdays so they spend minimal time in the depot, and maximum time with you to settle in before the weekend. That means if you order from Wednesday to Sunday, you'll likely get your new planty babe the following Tuesday or Wednesday.
What's the normal delivery time for orders without plants?
Orders without plants in them will ship straight away, usually the same day or next working day. Normal delivery for non-plant orders is 1 to 2 working days after you order. We ship non-plant orders every day Monday to Friday. Rural can add 1 to 2 days.
How much is shipping?
Auckland > $9 for standard or $12 for rural shipping (for 1 plant)
Rest of the North Island > $12 for standard or $15 for rural shipping (1 plant)
South Island > $12 for standard or $18 for rural shipping (1 plant)
Multi-plant orders have higher shipping rates as plants always ship separately due to the fancy specialist plant shipping boxes we use.
Anywhere in NZ > $5 for standard or $9 for rural shipping (small items from $4).
If you combine plants & hardware in the same order shipping rates will combine as plants usually ship separately to hardware (eg: a Grow Pod and a plant to Auckland would be $5 for your Grow Pod and $9 for your plant).
Fragile rates for items like handmade pottery is around $10 per item for the North Island and $12 for the South Island. Oversize books (like coffee table books) are also shipped fragile.
Rates vary depending on product type, size and region. Add to cart and the website will calculate fragile shipping for you once you've popped in your address.
Where can you deliver to?
Pretty much anywhere in New Zealand, standard or rural is all good, just not to a PO Box sorry guys. Be sensible. Oh, and make sure to give an address where someone will be there!
The courier isn't going to baby your new plant at their place if you're not there. If no-one's home, they'll usually leave it outside somewhere for you to discover. Don't do that to yourself, or to your plant, please!
For some items you have the choice to pay for signature required.
Do you offer click and collect?
For now, I'm online only, but hoping to offer our Auckland customers click and collect soon.
Why are a lot of your plants sold out?
Well, other than the obvious (they are sold out), I leave plants listed that are no longer available, because it's what I wished other plant stores did when I was a newbie to the plant world. It's so helpful having an idea of what a plant's worth, what it last sold for and just to know what's actually available in NZ, especially when you see some stunning plants on Instagram only to find out you can't get them in NZ, or you see your fave on TradeMe and wonder what retail was.
Where are you based?
Love That Leaf is based in Central Auckland, New Zealand.
Do you have a store?
Not yet but retail premises coming soon (we hope!). Just need to get past all this COVID-19 uncertainty first and see how things settle after that.
How long until you get a certain plant back in?
Honestly, I can't reliably answer that one. I'm not a huge chain store so we don't always get first preference on stock. In fact some nurseries can barely keep up with demand and the big chain stores get first dibs. These are plants people. Living things that don't get manufactured on demand. Supply can be unpredictable, and for some plants, demand way outstrips supply, especially in little old NZ.
So short answer? I don't know. BUT when I do know, believe me I'll be updating Instagram @lovethatleaf and letting the waiting list know right away so you don't miss out. Definitely pop your email in for the plants you're craving.
If I take too long then big deal - you probably found one elsewhere - I missed out on a sale (sad face). But hopefully it won't be a long wait - and you won't miss out - and nor will I (happy face). Plants don't pay my bills if they stay on your wishlist! Going on a waiting list has no obligation. It just means you find out first the moment they're back in stock.
Do you do contactless delivery?
Yes, at the moment we do. Signature is not required. Even when things get back to normal (whatever the new normal will be post COVID-19), we'll continue to offer delivery without a signature required. However don't be daft. If your order includes plants, please make sure someone will there. Most deliveries are between 9 and 5 week-days and if that's when you're at work, consider have your plants delivered to work to be safe.
For some items you'll see the option in the cart to choose signature required, however unless you choose that option it will default to signature not required, and the courier will leave your goodies somewhere safe. If you're at all worried, enter an address where you or someone else will be there during normal work hours.
What payment options do you offer?
Just the usual for now, Visa and MasterCard. Hoping to get you guys after pay or a similar laybuy type solution soon though. Watch this space.
What do I do if my plant arrives damaged?
Plants are a living thing and there's always a risk when shipping anything fragile. We only ship perfectly healthy, happy plants, and always take care to package them safely and securely.
Before they even leave, plants hang out in quarantine with me for a week to let them fully recover from transport from the nursery, and to check for any hidden creepy crawlies.
We've invested in specialist plant shipping boxes which are very sturdy and have a clever system inside for a double-layer of protection, so it's very unlikely to ever get a damaged delivery from us. See the specialist boxes here >
A plant might be a wee bit droopy or pack a sad for a little while, or maybe have lost a leaf or two in the box if delicate, but it will bounce back fine with a little TLC (ask us if you need TLC tips). Here's the 10 commandments for plant mail >
We don't offer change of mind exchanges or returns on plants but if you're worried, send us a photo the day you get it and we'll see what we can do to help. We want you to be happy, and our plants to arrive to you happy and healthy too.
PS: If someone's been mean to your precious new plant while in transit, please do send us photos the same day you receive it so we can help. We normally have 48 hours max to put in a claim, so need to hear from you with photo proof of packaging damage within 24 hours. Photo proof requires photos of the outer packaging also to show where the box was damaged in transit. Don't throw away the packaging!
Help! I bought a product from you and it's got a fault / defect
We stand by what we sell and have a returns policy to help put things right. Check our returns policy here, and let us know right away as soon as you discover anything wrong. We'll look after you and get it sorted asap.