Shipping and Delivery FAQ's

SHIPPING RATES

Shipping is FREE for all orders over $99. For orders under $99: Auckland Standard $5, signature required is $7 or rural is $9. The rest of the North Island and the South Island: Standard $7, signature required is $9, or rural is $11. Plants and fragile or oversize products have their own rates (worked out in the cart based on your order). 

IN STOCK, READY TO SHIP

Stock levels are live. Everything showing in stock online, is in stock right here, right now, in Auckland NZ, ready to ship. No drop shipping from other countries. No delays.

SHIPPING EVERY DAY

Orders ship every week-day, Monday to Friday. Orders placed before 7pm Monday to Thursday leave the next morning. Zoom zoom! Fri, Sat & Sun orders leave Monday (or the next working day).

FAST DELIVERY

Normal delivery is 1 to 2 working days. Rural and some regions can take a day or 2 longer, depending on where you're based (I'm based in Auckland). 

More about shipping and delivery > 

CUSTOMER REVIEWS

"Anna was brilliant. Order placed and sent the next day. Received in awesome packaging. Couldn’t ask for more... will definitely use you again and again and again. Highly recommend." Scott Guthrie 

"I can’t recommend love that leaf highly enough. I’ve bought a couple of times so far and on both occasions Anna has been more helpful than I could possibly wish for. 5 stars! Don’t hesitate to order from Love That Leaf. Excellent service and super fast delivery." Rob Gordon

Why choose to buy from Love That Leaf?

YOU'RE SUPPORTING LOCAL

When you buy from me you're supporting a local, small, family business. Love That Leaf is a registered NZ business, based in Auckland. 

IN STOCK NOW + NEXT DAY DISPATCH 

You'll also get your goodies super fast. Everything showing in stock on the website is right here, in stock, ready to ship to you. I ship daily, Monday to Friday. Your order will be normally be on the courier the same or next working day. Zoom zoom!

I'LL PUT IT RIGHT + CONSUMER GUARANTEES ACT 

I stand by everything I sell and will always help put right anything that goes wrong. When you choose to buy from a registered NZ business (like me), you're also covered by the Consumer Guarantees Act, unlike overseas purchases or private sales, where you can end up stuck with no rights if anything arrives damaged or stops working.


SUPER SUPPORT

I won't go AWOL on you. I'm here for support and advice anytime, even if you haven't bought from me yet. A lot of lovely people helped me along my plant journey, and I want to pay it forward. Please don't hesitate to ask for help. No obligation at all to purchase. 

CUSTOMER REVIEWS

"Super impressed with this business. Something that is lost nowadays, is customer service. This however is not the case with Anna from Love that Leaf. Very happy with my purchase, very happy with the product information provided and very happy with the quick shipping and great packaging. Thanks!" Melayna Anderson

"By far the best customer care I've had in a long time. Website is such a wealth of information and the email with instructions for use after my purchase was fantastic. The pipette for measuring the correct amount was such a great inclusion, and the personalised message on the package was very cool. Definitely my go to shop for plant supplies now. Thanks Love That Leaf! A+++" Karyn Wilson